Frequently Asked Questions

What services do you offer?

We offer a comprehensive range of beauty services including haircuts, styling, coloring, spa treatments, facials, manicures, pedicures, and specialized hair treatments.

How do I book an appointment?

You can book appointments through our website, by calling us at (123) 456-7890, or using our online booking system. We recommend booking at least a week in advance for specialized services.

What are your working hours?

We are open Monday to Friday from 9am to 8pm, and Saturday to Sunday from 10am to 6pm. Special holiday hours may vary.

Do you accept walk-ins?

Yes, we accept walk-ins based on availability. However, we recommend making an appointment to ensure you get your preferred time slot and stylist.

What payment methods do you accept?

We accept all major credit cards, debit cards, cash, and digital payment methods including Apple Pay and Google Pay.

Do you have a cancellation policy?

Yes, we require 24-hour notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee.

Are your products cruelty-free?

Yes, we use and sell only cruelty-free and environmentally friendly products from reputable brands.

Do you offer gift cards?

Yes, we offer both physical and digital gift cards in various denominations. They can be purchased in-store or through our website.

What precautions do you take for hygiene?

We maintain strict hygiene protocols, including regular sanitization of tools and equipment, fresh towels for each client, and adherence to all health and safety regulations.

Do you offer bridal services?

Yes, we offer comprehensive bridal packages including hair, makeup, and spa services. We recommend booking these services at least 3 months in advance.

Is parking available?

Yes, we have free parking available for our clients in the building's parking lot.

Do you offer student discounts?

Yes, we offer a 10% discount to students with valid ID on select services from Monday to Thursday.

What if I'm not satisfied with my service?

Your satisfaction is our priority. If you're not happy with your service, please let us know within 7 days and we'll be happy to make it right.

Do you offer consultations?

Yes, we offer free consultations for color services, major style changes, and specialized treatments to ensure we understand your needs and expectations.